Sony NWZ-A816

Page of 125
NWZ-A815/A816/A818.GB.3-270-663-11(1)
Troubleshooting
10
 
10
 
Messages
Follow the instructions below if a message appears in the display.
Message
Meaning
Remedy
All group numbers have been 
used.
 The total number of list 
items (except for the 
song lists) exceeds the 
limit (8,192 items).
 The total number of 
songs registered in the 
playlists has reached 
65,535.
Songs exceeding the limit 
are stored in “Others.”
 If you cannot find a 
song, search for it in 
the “Others” list first.
 If you do not want to 
store songs that 
exceed the limit in the 
“Others” list, delete 
unnecessary songs 
from the player using 
the software you used 
to transfer the songs, 
or Windows Explorer.
 If the total number of 
playlists registered to 
the player exceeds 
65,535, playlists 
exceeding this 
number cannot be 
displayed. Decrease 
the number of 
playlists (delete the 
playlists) using the 
software you used to 
transfer the playlists.
Cannot complete during 
playback. Please pause playback 
and then try again.
You are trying to select an 
unselectable item during 
playback.
Pause playback, and try 
the operation again.
Cannot display folders beyond 
this level. Place songs in folders 
up to the eighth level.
The player cannot play 
songs beyond the 8th 
folder level. ( page 86)
Move the song(s) beyond 
the 8th folder level to a 
lesser folder level using 
Windows Explorer.
Cannot play; the license is 
expired.
The playback limitation 
period of the song has 
expired.
Update the license 
information of songs 
using the software used 
for transferring.
Cannot play; file format is not 
supported.
 You are trying to play a 
file that cannot be 
played on the player.
 You transferred an audio 
file to video folders by 
dragging and dropping.
You cannot play a song in 
an unsupported format 
Place them in folders 
under the “MUSIC” 
folder.
Continued 
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