Denon avr-2310ci avr-890 dz09-363 Service Manual
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. :
DZ09-363
Date:
April 16, 2010
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Model:
AVR-2310CI,
AVR-890
Subject:
Correction of the Firmware via DFW (D&M Firmware Writer).
Countermeasure is applicable only upon claim from the customer.
Symptom:
1) Crackling noise on surround back speakers during playback of
DTS-HD-MSTR 6.1 disc.
2) There is the case that a sound does not out from subwoofer when turn on the
power of the unit in the state that Multi EQ is Enable.
3) The unit can not off the "Audio MUTE" depending on a timing of "MUTE
demand signal "from HDMI Receiver.
3-1) problems (no sound) with the new firmware update (DZ09-213)
3-2) HDMI-interoperability issue with Humax Foxstat DVR.
3-3) HDMI-interoperability issue with HUMAX Foxsat STB
3-4) loss of audio output from the 2310
4) "HDMI input" does not works when connect a Sky box by Thompson HD.
5) The sound of HD audio part is not output by combining BD-C6900 (by
Samsung) and AVR-3310.
2) There is the case that a sound does not out from subwoofer when turn on the
power of the unit in the state that Multi EQ is Enable.
3) The unit can not off the "Audio MUTE" depending on a timing of "MUTE
demand signal "from HDMI Receiver.
3-1) problems (no sound) with the new firmware update (DZ09-213)
3-2) HDMI-interoperability issue with Humax Foxstat DVR.
3-3) HDMI-interoperability issue with HUMAX Foxsat STB
3-4) loss of audio output from the 2310
4) "HDMI input" does not works when connect a Sky box by Thompson HD.
5) The sound of HD audio part is not output by combining BD-C6900 (by
Samsung) and AVR-3310.
Solution:
We corrected the firmware so that no malfunction occurs.
METHOD OF UPDATING the firmware via RS232C
We will supply the following program files for updating the subject models.
Please refer to the Instruction Manual for updating.
DFW software
DFW_0033_AVR_AVC2310_(Rev.1.0.6).exe:
Firmware Update Program for AVR_AVC-2310
DFW_0033_AVR890_(Rev.1.0.6).exe:
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resulting from the misuse of the information contained in this document.
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.