Denon avr-4308 ost-f1216-1 Service Manual
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. :
OST-F1216-1
Date:
October 3, 2007
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Model:
AVR-4308
Subject:
Correction of the Firmware.
This countermeasure is applicable only upon claim from the customer.
Symptom:
1) In Manual Setup/Network Setup/Network the information is
displayed incorrectly. The columns do not match up.
2) The customer has only 6.1 speakers, not 7.1 speakers and he hooked up 6.1
speakers. In this case, auto setup can start but not complete.
3) Can't perform direct access to XM stations with the TFXMnnn command.
4) Screen Goes Blank After Displaying OSD.
5) No response for AMX commands of PSBAS, PSTRE or PSxxx commands as
reported from the field through Ethernet port.
2) The customer has only 6.1 speakers, not 7.1 speakers and he hooked up 6.1
speakers. In this case, auto setup can start but not complete.
3) Can't perform direct access to XM stations with the TFXMnnn command.
4) Screen Goes Blank After Displaying OSD.
5) No response for AMX commands of PSBAS, PSTRE or PSxxx commands as
reported from the field through Ethernet port.
Solution:
The firmware has been corrected so that no malfunction occurs.
MODIFICATION: Denon new networking feature with DPMS (Denon Product
Management Server) allows us to provide advanced service to the customers
and create new business opportunities through our new specific A/V products.
Flow of update of the new firmware.
1) The customers notice that A/V product has a software problem.
2) The customers calls the service distributor.
3) The Service distributors check the firmware availability.
4) If the customers have internet environment, the customers can update their
A/V product via DPMS (Denon Product Management Server) at any time by
Instruction Manual. Please instruct the "Preparation of the update" to the
customers.
5) If the customers do not have access to the internet environment or if the
customers do not have the ability or knowledge to perform the update, the
Management Server) allows us to provide advanced service to the customers
and create new business opportunities through our new specific A/V products.
Flow of update of the new firmware.
1) The customers notice that A/V product has a software problem.
2) The customers calls the service distributor.
3) The Service distributors check the firmware availability.
4) If the customers have internet environment, the customers can update their
A/V product via DPMS (Denon Product Management Server) at any time by
Instruction Manual. Please instruct the "Preparation of the update" to the
customers.
5) If the customers do not have access to the internet environment or if the
customers do not have the ability or knowledge to perform the update, the
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The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.