Denon dvd-3930ci dz09-208 Service Manual
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. :
DZ09-208
Date:
November 4, 2009
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Model:
DVD-3930CI
Subject:
Correction of the Firmware.
Countermeasure is applicable only upon claim from the customer.
Symptom:
The tray can not be opened while playing a specific DVD-R.
Solution:
We corrected the Software so that the malfunction does not occur.
MODIFICATION: Please use the following program files for updating the Back-
end. Record the Folder (include the firmware) onto a blank CD-R separately and
individually, and update the firmware in the Back-end on your customer's unit
upon claim.
1) Preparation of the CD-R for rewriting.
(1) Create the following folder on your PC and store the supplied program file for
rewriting into the folder. DVD_3930¥ D393SAVD.ROM
(2) Record the created folder onto a blank CD-R and create the Disc for rewriting.
end. Record the Folder (include the firmware) onto a blank CD-R separately and
individually, and update the firmware in the Back-end on your customer's unit
upon claim.
1) Preparation of the CD-R for rewriting.
(1) Create the following folder on your PC and store the supplied program file for
rewriting into the folder. DVD_3930¥ D393SAVD.ROM
(2) Record the created folder onto a blank CD-R and create the Disc for rewriting.
Note: Upon recording the Disc:
1) When recording the supplied file on the blank CD-R, the format shall be
"ISO9660" and the session shall be "CLOSE".
2) When recording the supplied file on the disc, please use the lowest recording
speed that is available on your PC. If the file is recorded at a higher speed, the
rewriting operation may fail due to improperly recorded data on the disc.
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CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.