Denon dvd-a1udci dz09-326-3 Service Manual
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. :
DZ09-326-3
Date:
April 8, 2010
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Model:
DVD-A1UDCI
Subject:
The recovery method of the firmware via DPMS
Countermeasure is applicable only upon claim from the customer.
Symptom:
1) When unit reproduces a specific BD which made in only the
"Twentieth Century Fox Film Corporation", the unit will display a picture
promoting update of the firmware, and then the block noise might be generated
when unit reproduces the main title.
2) When unit reproduces specific BD which made in only the "Twentieth Century
Fox Film Corporation", unit displays a text that promoting update of the firmware,
and unit might reproduce the main title.
3) When unit reproduces DVD-Audio, the audio signal might output without any
sound or noise signal or/and the video signal might output without any picture.
4) Customer complained Blue Ray "Quantum of Solace" would not play.
5) Sound skip occur when play a specific BD "TRONDHEIM SOLISTENE"
[2L50SACD].
6) Crackling noise on surround back speakers during playback of "DTS-HD-
MSTR 6.1 disc".
7) The unit freezes when stop playback of BD-RE which is recorded a data of
BS-High.
8) The unit won't turn on. No red LED light of power indication comes on.
9) When "AMX DIRECT SEARCH 19" is searched, but unit searched "10".
10) When press the "POPUP MENU" button while playing SACD disc, unit might
be stopped.
11) The freeze occurs in one mode though there are four kinds of sound output in
the disc (張敬軒 "unplugged" No.2729428). The mode is only DTS-HD Master
Audio7.1. It is frozen near Track 21(1h28m03s), and the video and the sound
stop. But, the FL Display counts time.
promoting update of the firmware, and then the block noise might be generated
when unit reproduces the main title.
2) When unit reproduces specific BD which made in only the "Twentieth Century
Fox Film Corporation", unit displays a text that promoting update of the firmware,
and unit might reproduce the main title.
3) When unit reproduces DVD-Audio, the audio signal might output without any
sound or noise signal or/and the video signal might output without any picture.
4) Customer complained Blue Ray "Quantum of Solace" would not play.
5) Sound skip occur when play a specific BD "TRONDHEIM SOLISTENE"
[2L50SACD].
6) Crackling noise on surround back speakers during playback of "DTS-HD-
MSTR 6.1 disc".
7) The unit freezes when stop playback of BD-RE which is recorded a data of
BS-High.
8) The unit won't turn on. No red LED light of power indication comes on.
9) When "AMX DIRECT SEARCH 19" is searched, but unit searched "10".
10) When press the "POPUP MENU" button while playing SACD disc, unit might
be stopped.
11) The freeze occurs in one mode though there are four kinds of sound output in
the disc (張敬軒 "unplugged" No.2729428). The mode is only DTS-HD Master
Audio7.1. It is frozen near Track 21(1h28m03s), and the video and the sound
stop. But, the FL Display counts time.
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The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.