Panasonic KX-HCM280A User Manual

Installation/Troubleshooting

[For assistance, please call: 1-800-272-7033]                                 53

The camera 
cannot be 
accessed in 
transport mode.

• IPsec policy settings are restricted.

Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PC's IPsec settings.

• IPsec settings have not been set on your PC.

Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and your PC 
(see page 52 of Operating Instructions on the Setup CD-
ROM).

• On the VPN router within the network, tunnel mode has been 

set.

Transport mode and tunnel mode can not be used at the 
same time. Cancel the PC's IPsec settings, and 
communicate using tunnel mode.

• Either PC's SA

*1

 or Camera's SA is not established.

*1

SA (Security Association) refers to establishing a secure connection for an encrypted  
communication that uses IPsec or IPv6 by exchanging and sharing information such as the  
encryption scheme and key before communicating, or refers to an established virtual  
encrypted communication pathway.

Disable the PC's IPsec settings, and enable it again.

The camera 
cannot be 
accessed on 
tunnel mode.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and the VPN 
router (see page 55 of Operating Instructions on the Setup 
CD-ROM).

• The VPN router is not set correctly.

Set the IKE and IPsec policy on the VPN router correctly (see 
page 55 of Operating Instructions on the Setup CD-ROM).

• Either VPN router's SA or camera's SA is not established.

Restart the VPN router and the camera.

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