Panasonic KX-TDA50 User Manual
9.1 I
9.1.1 ICD GROUP FEATURES
Description
An incoming call distribution group is a group of extensions programmed through system programming.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List[620] Incoming Call Distribution Group MemberAn incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List[620] Incoming Call Distribution Group MemberAn incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→
Main
→
Overflow Queuing Busy
→
Overflow No Answer
→
Miscellaneous
Group
No.
1
2
3
3
Floating
Extn. No.
*1
601
602
Group
Name
*2
Sales
Engineering
Distribution
Method
*3
Ring
UCD
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Day
100
200
Lunch
103
203
Break
100
200
Night
100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination
*8
A
B
C
D
E
F
*1
[622] Incoming Call Distribution Group Floating Extension Number
*2
[623] Incoming Call Distribution Group Name
*3
[624] Incoming Call Distribution Group Distribution Method
*4
[632] Maximum Number of Agents
*5
[628] Queuing Call Capacity
*6
[629] Queuing Hurry-up Level
*7
[626] Overflow Time
*8
[625] Destination for Overflow Time Expiration
*9
The tenant number is required to determine the time mode (day/lunch/break/night) (
(for Music on Hold) for each group.
140
Feature Manual
Document Version 2008-11
9.1.1 ICD GROUP FEATURES