Panasonic KX-TD500 User Manual
General Features
Features Guide
245
Call Hold
Description
Allows the extension user to put a call (intercom, outside) on hold (Call Hold). The held call
can be retrieved by the extension user who held it or by any other extension in the same tenant.
Preventing other extension users from retrieving a held call is also possible for PT users
(Exclusive Call Hold). In this case, the call can only be retrieved from the extension on which
it is held.
can be retrieved by the extension user who held it or by any other extension in the same tenant.
Preventing other extension users from retrieving a held call is also possible for PT users
(Exclusive Call Hold). In this case, the call can only be retrieved from the extension on which
it is held.
Conditions
•
Music on Hold
"Music on Hold" is sent to the party on hold, if available.
"Music on Hold" is sent to the party on hold, if available.
•
What if a call on (exclusive) hold is not retrieved?
If a call (intercom, outside) on hold is not retrieved in a specified period of time (Hold
Recall Time), ringing or an alarm tone is sent to the extension user who held the call as a
reminder.
Hold Recall Tone: If the extension user is on-hook and its speakerphone (PT only) is off,
the phone will ring.
Hold Alarm Tone: If the extension user is engaged in a call when the Hold Recall Time
expires, an alarm tone is sent from the built-in speaker of a PT or from the handset receiver
of an SLT at 15-second intervals.
In this case, "Call Waiting" feature should be set at the extension beforehand.
If a call (intercom, outside) on hold is not retrieved in a specified period of time (Hold
Recall Time), ringing or an alarm tone is sent to the extension user who held the call as a
reminder.
Hold Recall Tone: If the extension user is on-hook and its speakerphone (PT only) is off,
the phone will ring.
Hold Alarm Tone: If the extension user is engaged in a call when the Hold Recall Time
expires, an alarm tone is sent from the built-in speaker of a PT or from the handset receiver
of an SLT at 15-second intervals.
In this case, "Call Waiting" feature should be set at the extension beforehand.
•
After Hold Recall or Hold Alarm Tone is emitted, the held call can be retrieved from any
extension even if it is held in Exclusive Call Hold.
extension even if it is held in Exclusive Call Hold.
•
It is possible to disable the Hold Recall tone by System Programming <Section 2.5 System
Timer, "Hold Recall Time" in the Programming Guide>.
Timer, "Hold Recall Time" in the Programming Guide>.
•
Automatic Disconnection
If an inside / outside call put on hold is not retrieved within 30 minutes, it is disconnected
automatically.
If an inside / outside call put on hold is not retrieved within 30 minutes, it is disconnected
automatically.
•
The number of calls that can be put on (exclusive) hold at an extension
The number of calls that can be held on an extension at a time differs depending on the
telephone type as follows:
Intercom call
– <ICM type PT>: One, <SLT>: One (Not available)
– <DN type PT>: as many intercom calls as the number of DN (PDN, SDN) buttons on it.
Outside call
– <ICM type PT>: as many outside calls as the number of CO buttons on it
– <DN type PT>: as many outside calls as the number of CO buttons and DN buttons on it
– <SLT>: One (Not available)
The number of calls that can be held on an extension at a time differs depending on the
telephone type as follows:
Intercom call
– <ICM type PT>: One, <SLT>: One (Not available)
– <DN type PT>: as many intercom calls as the number of DN (PDN, SDN) buttons on it.
Outside call
– <ICM type PT>: as many outside calls as the number of CO buttons on it
– <DN type PT>: as many outside calls as the number of CO buttons and DN buttons on it
– <SLT>: One (Not available)
•
An SLT user can hold only one call, either an intercom or outside, at a time. To hold
multiple calls, use the Call Park feature.
multiple calls, use the Call Park feature.
•
Tenant Service
If "Tenant Service" is utilized, retrieving a held call (intercom, outside) is only available
within the same tenant.
If "Tenant Service" is utilized, retrieving a held call (intercom, outside) is only available
within the same tenant.