Panasonic KX-TDA600 User Manual

86

Operating Manual

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to 
receive calls (for example, as a call center). The PBX has several features that support using extensions in 
ICD groups, as follows:

•

To call another party, dial the desired party's phone number before the preprogrammed 
number is dialed.

•

You should assign the intercom line as the seized line when going off-hook. (Preferred Line 
Assignment—Outgoing)

•

It is possible to increase the delay before Hot Line is activated through system programming. 
This can be useful if you require more time after going off-hook to dial another telephone 
number or extension number.

•

3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.

You can log in to or out of an ICD group, to control whether you receive 
calls from the group.
(

→ 1.3.38 ICD Group Features—Log-in/Log-out)

An extension assigned as a supervisor (supervisor extension) can 
monitor and control the status of each member within the ICD group, 
using a 6-line display PT.
(

→ 1.3.41 ICD Group Features—Supervisory)

You can forward the longest waiting call in the queue of calls to the ICD 
group to a preprogrammed destination manually.
(

→ 1.3.40 ICD Group Features—Manual Queue Redirection)

You can set a forward destination for your ICD group.
(

→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

An extension assigned as a supervisor (supervisor extension) can confirm the incoming 
call log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring 
mode first.