Panasonic KX-TG9150E User Manual

Page of 20
Useful Information
Helpline Tel. No.: U.K. 08700 100 076  R.O.I. 01289 8333
15
Troubleshooting
Problem
Cause & solution
The USB adaptor does 
not work. (The USB 
Adaptor Utility icon (
) is 
indicated in gray.)
L
Make sure the USB plug is connected properly to your 
computer.
L
The USB adaptor may not work properly depending on the 
power supply of your computer’s USB port. If this is the 
case and your computer has multiple USB ports, we 
recommend that you try other USB ports.
L
The USB adaptor is too far from the base unit. Move closer 
to the base unit.
L
Skype software is not activated. Start the software.
L
Your base unit is turned off. Confirm the connection.
L
The registration may be cancelled from the base unit. Set 
up and register the USB adaptor to the base unit again 
(“Confirming the USB adaptor works properly” on page 9).
L
If you are still having problems, deregister the USB adaptor 
(page 10) and uninstall the USB Adaptor Utility (page 10) 
then reinstall it (page 8). 
The USB Adaptor Utility 
does not start when my 
computer is started up. 
(The USB Adaptor Utility 
icon (
) does not appear 
in the system tray.)
L
Start the Utility manually. Click [Start], then select [All 
Programs]
 – [Panasonic] – [USB Adaptor Utility (KX-
TGA915)]
 – [USB Adaptor Utility].
(For Windows 2000, click [Programs] instead of [All 
Programs]
.)
L
After you have started the USB Adaptor Utility, you can 
enable the Auto Startup feature to make sure the USB 
Adaptor Utility starts each time your computer is started up. 
To enable Auto Startup, right-click on the USB Adaptor 
Utility icon in the system tray and insert a check mark next 
to [Auto Startup]
I cannot read the 
language displayed by 
the USB Adaptor Utility.
L
You can change the display language. Select the desired 
language from the pull-down menu on the upper right of the 
USB adaptor setup window.
I cannot make or receive 
internet calls.
L
While the cordless camera is in use, you cannot make 
internet calls.
L
If other handsets are in use, you may not be able to make 
or receive internet calls.
I cannot register the USB 
adaptor.
L
The maximum number of extensions (6) are already 
registered to the base unit. Cancel unused handset or 
cordless camera registrations from the base unit. See the 
KX-TG9150 operating instructions.
USB adaptor for TG9150E.book  Page 15  Friday, July 28, 2006  10:41 AM