Panasonic KX-TVA50 User Manual

The KX-TVA50 supports 64 and the KX-
TVA200 supports 1024 individual, pass-
word protected mailboxes that can hold a 
programmable number of  messages each. 
Each mailbox owner may record a general 
message for “after-hours” use, and a “busy” 
greeting that lets the caller know if you’re 
on the phone or away from your desk. 
After receiving messages, the system can 
notify you in several different ways. (See 
ENHANCED MESSAGE NOTIFICATION.)

The auto-attendant answers incoming calls 
and routes the caller to the appropriate 
extensions or departments. Individual ex-
tensions can be set up with options for call 
screening, call blocking, or intercom paging.

Allows you to set up a mailbox that will 
deliver and record responses up to ten 
questions. Use this customer-friendly 
service to take orders, conduct surveys, 
collect suggestions, or to record requests 
for appointments.

Often used in conjunction with automated 
attendant service, custom service al-
lows callers 1-digit access to department 
extensions, information announce-ments 
or other system features. For example, a 
caller could hear a menu as follows, “To 
hear our daily specials, press one… for 
directions, press 2…”

Mailbox owners can retrieve new mes-
sages simply by pressing the Message 
Waiting button.

The KX-TVA makes setting up your 
mailbox for the fi rst time easy. When you 
access your voice mail for the fi rst time the 
system will instruct you to set your pass-
word, record your name and record your 
personal greeting for the following: No 
Answer, Busy and After Hours greetings.

All the necessary system recordings are 
factory programmed in 7 languages, but 
3 other languages may also be recorded. 
The opening greeting can be set to allow 
the caller to choose a language, and you 
can even program different incoming phone 
lines to be answered in different languages 
– a great feature for businesses operating in 
multi-cultural communities.

Allows you to pre-record a message and 
specify the phone number to be called 
and the time and date for the message 
to be delivered. If the destination number 
is busy at the specifi ed time, the call can 
be re-dialed up to 15 times. You can even 
program in a password to ensure that 
your message is delivered only to the 
appropriate party.

Each mailbox user can be notifi ed of new 
messages in several different ways:

•  The message lamp

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 on your 

extension will light.

•  Your pager will alert you to call 

your mailbox.

•  Your pager will display the telephone/

intercom number of the caller.

•  The system will call a predetermined 

telephone number to reach you.

The KX-TVA Voice Processing system can 
be connected to your Local Area Net-
work (LAN) or Wide Area Network (WAN) 
providing integration with your email. When 
someone leaves a message in your voice 
mailbox the voice processing system auto-
matically sends an email to your computer 
indicating that you have a message in your 
voice mailbox. The email lets you know, the 
date and time the message was received 
and includes the message in a wave fi le.  
When you open the email on your PC you 
can listen to the message and forward the 
message to anyone using email. 

When this feature is utilized, the system 
records the caller’s name and announces 
it to the extension user before transfer-
ring the call. Each individual mailbox can 
activate or deactivate the feature.

Monitor your incoming calls while they 
are being recorded into your mailbox 
and, if desired, intercept the call. You can 
choose to hear your calls either through 
your telephone’s speaker or, for privacy, 
through the handset.

Allows the recording of a conversation 
(or any part of a conversation) by simply 
pressing a button on your telephone.  This 
feature is ideal for quickly and accurately 
capturing important or highly detailed infor-
mation from a caller. Once recorded, you 
can transfer the content to your secretary 
or another mailbox. Convenient fast-for-
ward and rewind functions make it easy to 
listen and transcribe the recording.

Allows you to record a live conversation 
into another person’s mailbox.

The system can collect the telephone num-
bers of your callers before, after, or instead 
of recording a message, and include it in 
your beeper notifi cation. The caller’s number 
will be displayed on your pager, allowing you 
to contact that person without fi rst having to 
retrieve his/her message.

Custom Design Your System

When a caller leaves you a message, the PBX collects and 
modifi es the caller’s Caller ID

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 information and stores it in the 

voice mail system, if provided by the telephone company.  
When you retrieve the message you have the

 

option of 

simply pressing one key to call the person back using the 
modifi ed Caller ID

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 information stored in the system, making 

it very easy to return the call.

Now, you don’t even have to look at your phone to identify 
certain callers.  With Caller ID

3

 Name Announcement, 

you can store up to 200 pre-recorded audio messages 
that will be played through the telephone’s handset, 
matching a Caller ID

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 number that is programmed with 

a pre-recorded message.

Up to four personal greetings can be recorded and as-
signed to specifi c telephone numbers. The recording is 
then played when that specifi c number calls.

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The system Administrator can assign up to 200 Caller ID

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numbers and program them to route the call to the desired 
extension, mailbox or custom service.

Allows the caller to reach the intended extension or mailbox 
simply by dialing the fi rst three or four letters of the extension 
owner’s last name.

As an alternative to routing calls to the voice mail system, 
each mailbox user can set a covering extension that can be 
used when he or she is not available to answer calls.

The system can accommodate up to 20 custom greetings 
for holidays and can be programmed to play the special 
greetings on those days.

Notifi es you of an incoming call even if your extension is 
unanswered.  The system will put the caller on hold, and use 
an internal or external paging function to announce “I have 
a call for…”  You can answer the call from anywhere in your 
facility by just dialing a pick-up code from any system phone.

When a port receives a fax call (and a CNG tone is 
detected), the system will automatically transfer the call 
to the designated fax extension.  This eliminates the need 
for a dedicated fax line.

Subscribers can set a timed reminder and confi rm the timed 
reminder setting from the subscriber service. Subscribers 
can do the following:

•  Set the time and Mode Hour:1-12, Min:00-59, AM/PM, 

•  Cancel the timed reminded 

•  Review Current Setting 

Designed primarily for the installer, the windows based 
programming tool has several convenient options for the 
system administrator to program and maintain KX-TVA 
Voice Processing systems. The system comes with an easy 
to use  Windows®-based programming tool that includes 
a custom service builder. The PC can be connected 
using the built in USB port or (Internal Modem). 
In addition, you can also access the system utilizing 
your Local or wide area network. The KX-TVA 
administration can also be done via the web.

What could be more convenient than using the display on Panasonic 
KX-T7600 series telephone to view, select and access the messages in your 
voicemail box?

When the KX-TVA Voice Processing System is added to a KX-TDA System  
the KX-T7600 telephone displays are 
interactive with the Voice Mail. As a 
unifi ed platform these products work 
together to share information including 
routing information and telephone key 
and display operations. The added 
benefi t is clear as day; you no longer 
need to remember all the key codes to 
handle voice messages. When a user 
calls the voice mail to retrieve their 
messages, the voice mail provides 
the appropriate screen display for the 
user to select a function.

In the fi rst voicemail message screen 
you now have the option to receive 
and deliver messages, check message 
distribution  (mailbox management), or 
check the status of the automated 
attendant.

To check your “Received Messages” 
simply scroll down to that option and 
press the key, which brings you to the 
next screen displaying the “Received 
Messages”. As you can see in the next 
sequence there is a message from 
Allen Anderson, along with the Caller 
ID information. Thanks to this feature 
you no longer have to wait until the 
end of someone’s message to fi nd out 
the person’s call back information.

You can review each of your messages 
without listening to them, giving you 
the power to “Play”, “Erase”, or “Save” 
without spending the time listening to each one, you can easily organize and 
control all of your messages. It even allows you to set a personal greeting by 
simply pushing a button. Scroll through the “Automated Answer” screen and 
select the message to callers that best fi ts your busy schedule. With the LCD 
integrated voice mail menu, message control is at your fi ngertips! 

Telephone System

Voice Mail Messages

Voice Processing System