DELL 1100-b110 User Manual

Solving Problems

19

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

•

If you added or removed a part before the problem started, review the installation procedures and 
ensure that the part is correctly installed.

•

If a peripheral device does not work, ensure that the device is properly connected.

•

If an error message appears on the screen, write down the exact message. This message may help 
technical support personnel diagnose and fix the problem(s).

•

If an error message occurs in a program, see the program’s documentation.

Battery Problems

 

CAUTION: 

There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery 

only with the same or equivalent type recommended by the manufacturer. Discard used batteries according 
to the manufacturer's instructions.

 

CAUTION: 

Before you begin any of the procedures in this section, follow the safety instructions located in 

the Product Information Guide.

Drive Problems

 

CAUTION: 

Before you begin any of the procedures in this section, follow the safety instructions located in 

the Product Information Guide.

R

EPLACE

 

THE

 

BATTERY

—

If you have to repeatedly reset time and date information after turning on 

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 77). 
If the battery still does not work properly, contact Dell (see page 94).

E

NSURE

 

THAT

  M

ICROSOFT®

  W

INDOWS®

 

RECOGNIZES

 

THE

 

DRIVE

—

Click the Start button and 

click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your 
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from 
recognizing the drive.