DELL 1100-b110 User Manual

Solving Problems

25

A program stops responding

A program crashes repeatedly

 

NOTE: 

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Windows operating system

A solid blue screen appears

E

ND

 

THE

 

PROGRAM

—

1

Press <Ctrl><Shift><Esc> simultaneously.

2

Click Applications.

3

Click the program that is no longer responding.

4

Click End Task.

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

—

If necessary, uninstall and then reinstall the program.

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.

1

Click the Start button, point to All Programs

→ Accessories, and then click Program Compatibility 

Wizard.

2

In the welcome screen, click Next.

3

Follow the instructions on the screen.

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a key on your keyboard or 

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer 
turns off. Then restart your computer.