DELL PowerEdge R710 User Manual

164

Troubleshooting Your System

6 Turn on the system and attached peripherals and check if the USB key is 

functioning.

7 If the problem is not resolved, repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System."

10 Turn on the system and attached peripherals and check if the USB key is 

functioning.
If the problem is not resolved, see "Getting Help." 

Troubleshooting an Optical Drive

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

1 If applicable, remove the bezel. See "Removing the Front Bezel."
2 Try using a different DVD.
3 Ensure that the device drivers for the optical drive are installed and are 

configured correctly

4 Enter the System Setup program and ensure that the drive’s controller is 

5 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ 

6 Turn off the system and attached peripherals, and disconnect the system 

from the electrical outlet.

7 Open the system. See "Opening the System."
8 Ensure that the interface cable is securely connected to the optical drive 

and to the system board. See "Optical Drive."

9 Ensure that a power cable is properly connected to the drive and the 

system board.

10 Close the system. See "Closing the System."