Toshiba e-studio 165 User Manual

Troubleshooting at Network Printing Setups    43

When a computer cannot detect this equipment through a network or when network printing is 
disabled, see the following items to solve the problem:

If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized 
dealer for further assistance.

After configuring this equipment, you cannot detect it over the network. This could be the result 
of configuration conflicts within this equipment, but is more likely to be caused by network con-
figuration errors.
The checklist below helps you identify the cause of the error and search for more information 
about resolving it.

1

Did a startup page print out? 
If not, wait until the commu-
nication comes online. 
Examine the protocol set-
tings that print out on the 
startup page. Are they cor-
rect?

Next Step

Set up the proper protocols.

2

Print out a configuration 
page. Make sure there are 
not any discrepancies or 
inconsistencies between the 
current network settings 
and your network environ-
ment. Change the network 
settings, if necessary. Use 
the Find Computer utility 
from your Windows com-
puter to locate this equip-
ment by its device name. 
Can you find this equip-
ment?

Next Step

Set up the proper protocol if 
required.
Once you find this equipment, 
configure the port that it is 
mapped correctly to the device.

3

Can you locate other com-
puters that are in the same 
network as this equipment?

Next Step

Check the network settings on the 
client computer to make sure they 
are compatible with the network 
settings on this equipment.

4

Check link LED activity on 
the hub and/or NIC of this 
equipment and the client 
machine. Do the hardware 
components appear to be 
functioning properly?

Next Step

Contact your TOSHIBA service 
representative.