Toshiba PSCJEU-00K001 User Manual
124
If Something Goes Wrong
The Windows
®
operating system is not working
Using Startup options to fix problems
If the operating system fails to start properly, you may need to
troubleshoot the Operating System and/or its settings. There are
several options to choose from depending on the severity of the
problem and your level of expertise with computers.
troubleshoot the Operating System and/or its settings. There are
several options to choose from depending on the severity of the
problem and your level of expertise with computers.
If Windows
®
fails to start properly twice, the Windows
®
Boot menu
will launch. To enter the Advanced Startup options manually:
1
From the Start or Desktop screen, move your pointer to the
upper-right corner of the screen or swipe in from the right
edge.
upper-right corner of the screen or swipe in from the right
edge.
2
When the Windows
®
charms appear, click or touch the
Settings (
) charm.
3
Click or touch Change PC Settings.
4
Click or touch Update and recovery.
5
Click or touch Recovery.
6
Click or touch Restart Now under Advanced Startup.
The computer restarts.
7
Click or touch Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖
Your files and personalization settings won't change
❖
Your computer settings will be changed back to their defaults
❖
Your Apps from the Windows
®
Store are retained
❖
Apps you installed from discs or Web sites are removed
❖
A list of removed apps is saved to your desktop
For more information, see
.
Reset your computer
❖
All of your personal files and apps are removed
❖
Your computer settings are changed back to their defaults
For more information, see