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Toshiba TRST-A10 User Manual

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7. TROUBLESHOOTING  
7. Troubleshooting  
7-1 
EO1-13019
 
 
 
 
7. TROUBLESHOOTING
 
WARNING!
 
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. 
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC 
representative for assistance.
 
 
Problem
 
Check Point
 
Solution
 
The power is not turned 
on. (Power LED does 
not light.)
 
 
•  Is the power cord 
plugged in correctly? 
•  Is power supplied to the   
AC outlet? 
 
 
 
 
 
 
• 
Has the circuit breaker 
tripped?
 
 
•  Plug it in correctly. 
 
• 
If it is not a power failure, 
check if the power is 
supplied to the AC outlet 
with another electric 
appliance. If not, contact 
your nearest power 
company.
 
 
• 
Check the circuit breaker.
 
 
Receipt paper is not 
issued.
 
 
•  Is the receipt roll loaded 
properly? 
• 
Does a paper jam error 
occur?
 
 
• 
Refer to Section 5.3 and 
load the receipt roll properly.
• 
Refer to Section 6.2 and 
remove the jammed paper, 
and re-load the receipt roll.
 
 
No printing is performed 
though the POWER LED 
lights.
 
 
•  Is the interface cable 
connected correctly? 
• 
Does the specification 
of the interface cable 
meet that of the POS 
terminal or the printer?
 
 
•  Connect the interface cable 
correctly. 
• 
Use a TOSHIBA TEC-
recommended interface 
cable or an interface cable 
which meets the 
specification of the printer.
 
 
Issued receipt paper is 
stained.
 
 
• 
Is the print head dirty?
 
 
• 
Refer to Section 6.1 and 
clean the print head.
 
 
Irregular print/blurred 
print
 
 
•  Is the proper paper 
used? 
 
• 
Is the paper 
dampened?
 
 
•  Refer to Section 2.3 and 
use the TOSHIBA TEC 
specified paper. 
• 
Do not use dampened paper
 
 
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC 
representative.