Lenovo 3000 j 7396 User Manual
v
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
depending
upon
your
machine
type
and
model
(used
when
your
Windows
operating
system
will
not
start)
Notes:
1.
You
can
download
the
latest
version
of
the
PC-Doctor
for
Windows
and
PC-Doctor
for
DOS
diagnostic
programs
from
http://www.lenovo.com/
support/.
Type
your
machine
type
into
the
Use
Quick
Path
field
and
click
Go
to
find
the
downloadable
files
that
are
specific
to
your
computer.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
after
you
run
PC-Doctor
for
Windows
and
depending
upon
your
machine
type
and
model,
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
save
and
print
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
(The
log
file
created
by
PC-Doctor
for
Windows
is
automatically
saved
in
C:\PCDR\DETAILED.TXT.)
PC-Doctor
for
Windows
PC-Doctor
for
Windows
is
a
diagnostic
program
that
works
through
the
Windows
operating
system.
The
PC-Doctor
for
Windows
diagnostic
program
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
PC-Doctor
for
Windows,
open
the
Start
menu
from
the
Windows
desktop,
select
All
Programs
,
select
PC-Doctor
for
Windows
,
and
click
PC-Doctor
for
Windows
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
PC-Doctor
for
Windows
help
system.
If
you
still
suspect
a
problem
after
PC-Doctor
for
Windows
runs
successfully,
run
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
to
help
you
diagnose
your
computer
problem.
PC-Doctor
for
DOS
Depending
upon
your
machine
type
and
model,
you
either
have
PC-
Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
on
your
Lenovo
computer.
The
PC-Doctor
for
DOS
diagnostic
program
is
part
of
the
Rescue
and
Recovery
workspace
and
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS,
if
you
are
unable
to
start
the
Windows
operating
system
or
if
PC-Doctor
for
Windows
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD
image
or
diagnostic
diskettes
that
you
create.
You
can
also
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Note:
Be
sure
to
create
a
diagnostic
CD
image
or
diagnostic
diskettes
in
case
you
are
unable
to
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Creating
a
diagnostic
CD
image
To
create
a
diagnostic
CD
image,
download
a
self-starting
bootable
CD
image
(known
as
an
.iso
image)
of
the
diagnostic
program
from
http://
www.lenovo.com/support/.
After
you
download
the
image,
you
can
create
the
CD
using
any
CD
burning
software.
If
your
computer
does
not
have
a
CD
burner
or
you
do
not
have
Internet
access,
see
Chapter
7.
Troubleshooting
and
diagnostics
49