eMachines 13 User Manual

www.eMachines.com

Chapter 6: Troubleshooting

See also 

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If you are using a dial-up modem, make sure that the modem cable is plugged into 
the modem jack and not the Ethernet network jack. See 

to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged 
into the Ethernet network jack and not the modem jack. See 

 to make sure that the connections have been made correctly.

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Make sure that your account with your Internet service provider (ISP) is set up 
correctly. Contact your ISP technical support for help.

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Make sure that you do not have a problem with your modem. For more information, 

.

This problem can occur when you have typed a URL (Web address) incorrectly, you have 
lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect 
from the ISP connection and close your browser, then reconnect and open the browser. 
If you still get the error, your ISP may be having technical difficulties.

Many factors can affect Internet performance:

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The condition of the telephone lines in your residence or at your local telephone 
service

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The condition of the Internet computers to which you connect and the number of 
users accessing those computers

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The complexity of graphics and multimedia on Web pages

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Having multiple Web browsers open, performing multiple downloads, and having 
multiple programs open on your computer

For more information about troubleshooting Internet connections, 
click Start, then click Help and Support.

Type the keyword 

troubleshooting connections in the Search box 

, then click the arrow.