SMART Technologies board v280 User Manual

MAINTENANCE AND TROUBLESHOOTING

Transporting Your Interactive Whiteboard

Save your original SMART Board interactive whiteboard packaging so that it’s 
available if you need to transport your interactive whiteboard. When required, repack 
your interactive whiteboard with as much of the original packaging as possible. 
This packaging was designed with optimal shock and vibration protection. If your 
original packaging is no longer available, you can purchase the same packaging 
directly from your 

The pen’s LED status 
light doesn’t illuminate 
green when you press 
the tip switch on the 
nib with your finger 
or against your 
interactive 
whiteboard. The 
screen also doesn’t 
respond when you 
touch it with a pen, 
and you’re unable to 
write in digital ink.

The pen’s battery 
is weak or dead.

Replace the old battery with a new 
or recharged one.

For more information about 
checking your pen’s battery 
charge, see 

.

The pen nib is worn 
down. It isn’t long 
enough to press the 
switch inside the pen.

Replace the pen nib and tip (cone). 
You received four replacement pen 
nibs and tips with your interactive 
whiteboard. 

For more information about 
checking and replacing your pen’s 
nib, see 

.

The battery orientation 
is backward.

Remove the battery, and then 
insert it as illustrated inside the 
battery compartment.