Epson 5020UB User Manual
86
Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through email.
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (US) or
(905) 709-3839 (Canada), 6
(905) 709-3839 (Canada), 6
AM
to 8
PM
, Pacific Time, Monday through Friday, and 7
AM
to
4
PM
, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
may apply.
Before you call, please have the following information ready:
■
Product name (PowerLite Home Cinema 5020UB/5020UBe)
■
Product serial number (located on the bottom of the projector or in the projector’s Info
menu)
menu)
■
Computer configuration, if you’re connected to a computer
■
Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).