SMART Technologies board d600 User Manual

CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE 
WHITEBOARD

Flowchart 2: Ready Light Not On

Non-powered USB hubs or repeaters can’t 
provide enough power to your interactive 
whiteboard. Connect your interactive 
whiteboard directly to your computer.

If you haven’t installed a USB driver on your 
computer, the USB port is unable to provide 
power to your interactive whiteboard.

If possible, replace the computer with one that 
you previously used successfully with your 
SMART Board interactive whiteboard. Refer to 
the 

 for minimum 

computer hardware and software requirements.

Replace the controller module with one that you 
previously used successfully with an interactive 
whiteboard.

Is the computer 

turned on?

Yes

No

Yes

Go 

back to 

Flowchart 

1

Contact your next 

level of support

No

From 

Flowchart 

1

Turn on the 

computer

Is the 

Ready light on 

now?

No

Is the USB 

cable connected to the 

computer and the 

controller?

Yes

No

Verify or 

replace 

USB cable 

connections

Is the 

Ready light on 

now?

No

Replace the 

computer

Is the 

Ready light on 

now?

Replace the 

controller module

Is the 

Ready light on 

now?

No

Yes

Yes

Is the USB

driver installed and 

running on the 

computer?

Yes

No

Install and 

enable driver

Is the 

Ready light on 

now?

No

Yes

Yes