AGFA ePhoto CL18 User Manual

Before contacting an authorized service representative, 
perform the following step.

Technical Support Calls
If you have read this manual, then tried the 
troubleshooting procedures and you are still having 
difficulty, please contact the reseller from which the printer 
was purchased. 

For other LCD panel messages, refer to “LCD Panel 
Message” in the Maintenance and Specifications 
section.

Refer to "Trouble with Network Printing" in the Maintenance 
and Specifications section.

Error message is 
displayed on the LCD 
panel.

X

Refer to “LCD Panel 
Message”.

Trouble occurs during 
printing.

X Refer to “Printer 

Troubleshooting”.

Trouble occurs when 
printing to the network 
printer.

Refer to “Trouble with 
Network Printing”.

Prints have dull, faded 
colors.

X Refer to “Trouble with 

Print Quality”.

Load Letter

• Load Letter size media.

JAM1
See front door label

• Clear the media jam.

TC-K
Replace

• Replace the Black toner 

cartridge.

WTC
Replace

• Replace the waste toner 

cartridge.

PC-Black
Replace

• Replace the Black print 

cartridge.

PC-Color
Replace

• Replace the color print 

cartridge.

Printer Error (digit)
Call for Service.

• Turn the printer off and back on 

again. If the problem persists, 
contact an authorized service 
representative.

The printer is not 
operating.

• Plug the power cord into an AC 

outlet firmly and turn the printer 
on.

• Connect the appropriate 

interface cable(s) properly.

The printer does 
not print correctly.

Appropriate driver may not be 
installed or this printer may not be 
selected.
• Install the proper printer driver 

or select the appropriate printer 
when printing a document. Refer 
to the Installation section.

The setting for 
printing is not 
effective.

Some applications may not allow 
you to change the settings 
through the printer driver's setting 
window.
• Change the application's 

settings.

Media is not fed 
from the multi-
purpose tray.

• Select Multi-Purpose Tray for 

Paper Source in the printer 
driver.

Frequent paper 
picking errors or 
media jams 
occur.

• Make sure that the media is 

installed under the hooks at the 
front of the media tray.

• Do not overfill the media tray 

(upper limit label).

• Be sure to gently insert the 

media tray into the slot of the 
printer when installing it.

• Clean the delay pad and pickup 

rollers of the media tray.

Error indicator is 
blinking.

A recoverable error has occurred 
such as an open door or a media 
jam.
• Correct the condition displayed 

on the printer panel (close the 
door or clear the media jam, 
etc.).

Error indicator is 
on.

A system error has occurred.
• Turn the printer off and back on 

again. If the problem persists, 
contact an authorized service 
representative.