Pitney Bowes DM1000 User Manual

There may be times when you need help to solve a problem, or you may 

want more information about how your mailing system works. Pitney 

Bowes provides several information resources. See Chapter 1, Read This 
First 

for a description of these resources.

If you are unable to find a solution for your problem, you can visit the our 

web site or call for service. Refer to the Pitney Bowes Contact Information 
List 

at the front of this guide for all contact phone numbers and web 

addresses. 
Before you call make sure you have the following information which is 

located under the main cover on the inside rear panel of the system:
• Your product name: DM1000™ Digital Mailing System and model num-

ber.

• Your serial number.

Also be ready to explain:
• The nature of your problem.

• What happens and when does it happen.

• The error message displayed (if there was one).

• The steps you have already taken to solve the problem and the results.