Philips ct3630-e3us30p2 User Manual
38
Troubleshooting
Troubleshooting
PROBLEM
SOLUTION
The phone does
not switch on
not switch on
Remove and reinstall the bat-
tery. Then charge the phone
until the battery icon has
stopped flashing. Finally, un-
plug from the charger and try
to switch the mobile on.
tery. Then charge the phone
until the battery icon has
stopped flashing. Finally, un-
plug from the charger and try
to switch the mobile on.
The display shows
BLOCKED
when
you switch on
Somebody tried to use your
phone but didn’t know the
PIN code. Contact your serv-
ice provider.
phone but didn’t know the
PIN code. Contact your serv-
ice provider.
The network and
quality reception
symbols are not
displayed
quality reception
symbols are not
displayed
The network connection is
lost. Either you are in a radio
shadow (in a tunnel or be-
tween tall buildings) or you
are outside the network cover-
age area. Try from another
place or contact your network
operator for assistance/infor-
mation about the network.
lost. Either you are in a radio
shadow (in a tunnel or be-
tween tall buildings) or you
are outside the network cover-
age area. Try from another
place or contact your network
operator for assistance/infor-
mation about the network.
The display
doesn’t respond
(or responds
slowly) to key
pushes
doesn’t respond
(or responds
slowly) to key
pushes
The display responds slowly
at very low temperatures. This
is normal and does not affect
the operation of the phone.
Take the phone to a warmer
place and try again.
In other cases please contact
your phone supplier.
at very low temperatures. This
is normal and does not affect
the operation of the phone.
Take the phone to a warmer
place and try again.
In other cases please contact
your phone supplier.
Your phone
doesn’t go to idle
screen
doesn’t go to idle
screen
Press and hold
, or switch
off the phone, check that the
SIM card and the battery are
installed correctly, and switch
it on again.
SIM card and the battery are
installed correctly, and switch
it on again.
Your phone
doesn’t display the
phone numbers of
incoming calls
doesn’t display the
phone numbers of
incoming calls
This feature is network and
subscription dependent. If the
network doesn’t send the call-
er’s number, the phone will
display
subscription dependent. If the
network doesn’t send the call-
er’s number, the phone will
display
Call 1
instead. Contact
your operator for detailed in-
formation on this subject.
formation on this subject.
You can’t send text
messages
messages
Some networks don’t allow
message exchanges with other
networks. Contact your oper-
ator for detailed information
on this subject.
message exchanges with other
networks. Contact your oper-
ator for detailed information
on this subject.
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