Philips dvd743hc-021 User Manual
28
English
Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.
Problem
Solution
No power
– Check if the AC power cord is properly
connected.
No picture
– Check if the TV is switched on.
– Check the video connection.
– Check the video connection.
Distorted picture
– Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
Completely distorted picture or
– Make sure the NTSC/PAL setting at the DVD
black/white picture with DVD
player matches the video signal of your television.
or Video CD
(See NTSC/PAL Conversion/Settings)
No sound or distorted sound
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check that the speakers are connected correctly.
No audio at digital output
– Check the digital connections.
– Check the settings menu to make sure the digital
– Check the settings menu to make sure the digital
output is set to ALL or PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture
– Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Picture freezes momentarily
– Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from centre to edge.
Disc can’t be played
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another
– Check if the disc is defective by trying another
disc.
No return to start-up screen when
– Reset the unit by switching the player off, then on
disc is removed
again.
The player does not respond to
– Aim the remote control directly at the sensor on
the remote control
the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/–
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work or player stops
– To completely reset the player, unplug the AC
responding
cord from the AC outlet for 5-10 seconds.
Player does not respond to some
– Operations may not be permitted by the disc.
operating commands during playback.
Refer to the instructions of the disc.
DVD Video player cannot read
– Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the DVD player for
repair.
repair.
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre.
centre.