Philips dvd963sa-p01 User Manual

English

Troubleshooting

Problem

Solution

No audio at digital output

–

Check the digital connections.

–

Check the settings menu to make sure the digital
output is set to ALL or PCM.

–

Check if the audio format of the selected audio
language matches your receiver capabilities.

No sound and picture

–

Check that the SCART cable is connected to the
correct device (See Connecting to a TV)

Disc can’t be played

–

Ensure the disc label is facing up.

–

Check if the disc is defective by trying another
disc.

Picture freezes momentarily

–

Check the disc for fingerprints/scratches and

during playback

clean with a soft cloth wiping from centre to edge.

No return to start-up screen when

–

Reset the unit by switching the player off, then on

disc is removed

again.

The player does not respond to

–

Aim the remote control directly at the sensor on

the remote control

the front of the player.

–

Reduce the distance to the player.

–

Replace the batteries in the remote control.

–

Re-insert the batteries with their polarities (+/–
signs) as indicated.

Buttons do not work or player stops

–

To completely reset the player, unplug the AC

responding

cord from the AC outlet for 5-10 seconds.

Player does not respond to some

–

Operations may not be permitted by the disc.

operating commands during playback.

Refer to the instructions of the disc.

DVD/SACD Video player cannot read

–

Use a commonly available cleaning CD/DVD to

CDs/DVDs

clean the lens before sending the DVD/SACD
player for repair.

If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).