Philips dvp320f-17 User Manual

To exchange your product with Philips (per the warranty conditions stated previously),
remember:
•

If you exchange the product within 90 days of the original purchase, there is no cost to you.*

•

If you exchange the product more than 90 days after but less than one year after the day of original
purchase, contact Philips at 1-800-531-0039 to determine the preset cost for exchange.

•

If you do not have your original sales receipt, or if you have any questions, call Philips at 1-800-531-0039.

To obtain a replacement product from Philips:
1.  Contact Philips at 1-800-531-0039 to determine the cost for exchange.
2.

Complete the Exchange Form below.

Pack the product and its accessories in the original box or a suitable alternative. You will receive
replacement accessories with your replacement product. 
For packing details, call Philips at 1-800-531-0039. 

Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount
into an envelope. DO NOT SEND CASH. Do not staple or clip these items together. Label the enve-
lope “Return Documents Enclosed.” Place this envelope in the box with the product.

Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and
freight prepaid, to:

Philips Recovery Center
Rojas 6
12420 Mercantile Avenue
El Paso, TX   79928
ATTENTION:  DVD PLAYER EXCHANGE

A replacement will be sent to you via UPS within 48 business hours of Philips’ receipt of the product.
*When it is necessary for you to ship the product to Philips for exchange, you will pay the shipping costs for shipment
to Philips. Philips will pay the shipping costs when returning a product to you.

Your Address (street address to which replacement should be delivered, no
P.O. boxes allowed):
Name:
Street Address:

Apt. #:

City:

State/Province:

Zip Code/Postal Code:

Phone (day):

Phone (night):

Method of Payment: (Check one. Please, no cash or CODs.)
_____

Check/Money order

Check/Money order No.  
Account number

Expiration date

_____

American Express

______________

__________

_____

Visa

______________

__________

_____

Novus/Discover

______________

__________

_____

Mastercard

______________

__________

Signature: _____________________________________________________________
Detailed reason for return, use additional paper if necessary:
______________________________________________________________________
______________________________________________________________________
Model Number  

Serial Number