Palm 650 User Manual

13

• Make sure the phone on your Treo 650 is turned on, and that you have a good data connection to 

your wireless carrier’s network.

Turning on the phone is different from waking up the screen on your Treo 650. If the phone is on, 
a connection icon 

 appears at the top of your Treo 650 screen. If this icon does not appear, you 

need to turn on the phone, as follows:

1. If your Treo 650 screen is dimmed, briefly press Power/End 

 to wake up the screen. 

2. If you see a Keyguard alert, press Center 

 on the 5-way navigator to turn off Keyguard. 

3. Press and hold Power/End 

 to turn on the phone.

• Check with your IT administrator to make sure that you have an account on your company’s 

BlackBerry Enterprise Server.

• If you recently established a data plan with your wireless carrier, note that it can take a day or 

longer for the plan to be activated. Check with your wireless carrier to see if your data plan is 
active.

• If you have not received any email since you set up your BlackBerry Connect account, note that 

this account does not push any old email messages to your Treo 650; only new messages 
existing on the BlackBerry Enterprise Server are pushed. Try sending a message to yourself at 
your work email address to test whether the account is receiving messages.

• If you previously had the BlackBerry desktop application installed on your computer, you need to 

remove the application before installing BlackBerry Connect. Delete the desktop application and 
repeat the BlackBerry Connect installation steps.

• If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect 

account again. On your computer, select Start, navigate to Programs, navigate to the Palm 
program group, and then select Set up BlackBerry Connect. Repeat the installation steps and 
then try sending or receiving email messages again.

Look at the signal- 
strength bars in the 
connection icon in the 
title bar of any screen to 
see if you have a good 
data connection. More 
bars means a stronger 
connection.

If your computer was not 
connected to your 
corporate network during 
installation, the account 
is not set up and you need 
to set up the account 
again.