Crestron c2enet-1 c2enet-2 User Manual

Crestron C2ENET-1/-2 

2-Series Ethernet Interface Expansion Cards 

The table below provides corrective action for possible trouble situations. If further 
assistance is required, please contact a Crestron customer service representative.  

C2ENET-1/-2 improperly 
installed. 

Follow installation procedures in this 
guide. 

Improper Ethernet 
connection. 

Verify proper connection at Ethernet 
port. 

Damaged connector 
pins. 

Follow installation procedures in this 
guide and inspect connector pins. 

Incorrect 
firmware/software. 

Update firmware/software versions per 
the specifications in this guide.  

Communications via 
the LAN port is not 
functioning. 

Another device on the 
LAN has the 
same/conflicting IP 
address. 

Disconnect NET/IP cable from the 
control system. Ping the IP address of 
the control system. If a reply occurs, 
obtain a new static IP address for the 
control system. 

Conflicting IP address 
window opens after 
entering IP addresses 
in new IP address 
fields. 

IP Subnet for LAN A and 
LAN B match (C2ENET-
2 only). 

Change LAN B IP address so that WAN 
and LAN no longer conflict. 

Objects on Web page 
do not draw correctly. 

File transfer error. 

Reload Web page project. 

Cannot communicate 
with control system 
through router. 

Appropriate port not 
open through router. 

Verify port 80 is open for Web hosting. 
Verify port 41795 is open for Crestron 
diagnostics. Verify port 41794 is open 
for CIP. 

Control system runs 
slow or crashes on 
LAN. 

Potential virus on Web 
port 80. 

Change Web port via Viewport using 
console commands, or click the 
Advanced button in the Ethernet 
Configuration window. (Refer to 
“Advanced Settings (optional): on 
page 9 of this guide. 

 

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