Mackie C300 User Manual

11

A. Mackie warrants all materials, workmanship and
proper operation of this C300 for a period of one
year from the original date of purchase. If you
complete the optional questionnaire portion of the
Product Registration Card, the warranty will be
extended for an additional FOUR years with the
following exception: warranty on all its loudspeaker
components including woofers and compression
drivers are only warranted for an additional one year
(for a total of two years). If any defects are found in
the materials or workmanship or if the product fails
to function properly during the applicable warranty
period, Mackie, at its option, will repair or replace
the product. This warranty applies only to equip-
ment sold and delivered within the U.S. by Mackie
or its authorized dealers.
B. Failure to return the card will not void the 1-year
warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at an
Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:

1. Call Mackie at 

800/258-6883

, 7AM to 5PM

Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2. Pack the C300 in its original shipping carton.
If you do not have the carton, just ask for one
when you get your RA number, and we’ll send a
shipping carton out promptly. More information
on packing can be found in the Service section of
this manual. Also include a note explaining
exactly how to duplicate the problem, a copy of
the sales receipt with price and date showing,
and your return street address (no P.O. boxes or
route numbers, please!). If we cannot duplicate
the problem at the Mackie Factory or establish
the starting date of your Limited Warranty, we
may, at our option, charge for service time.
3. Ship the product in its original shipping
carton, freight prepaid to:

IMPORTANT:  Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie Service
Center:

1. Call Mackie at 800/258-6883, 7AM to 5PM
Monday through Friday (Pacific Time) to get:
 1) The name and address of your nearest Mackie
Authorized Service Center and 2) A return
authorization (RA). You must have an RA number
before taking your unit to a service center.
2. Make sure that you have a copy of your active
monitor’s sales receipt from the store where you
bought the product. It is necessary to establish
purchase date and thus determine whether or not
your active monitor is still under warranty. If you
can't find it, the Authorized Service Center may
charge you for repairs even if your active monitor is
still covered by Mackie's 1-Year Limited Warranty.

3. Make sure that the problem can be dupli-
cated.  If you bring your active monitor to an
Authorized Service Center and they can't find
anything wrong with it, you may be charged a
service fee.
4. If the Mackie Authorized Service Center is
located in another city, pack the active monitor
in its original shipping carton. More information
on packing can be found in the Service section of
this manual.
5. Contact the Mackie Authorized Service Center to
arrange service or bring the active monitor to them.

F. Mackie and Mackie Authorized Service Centers
reserve the right to inspect any products that may
be the subject of any warranty claims before repair
or replacement is carried out. Mackie and Mackie
Authorized Service Centers may, at their option,
require proof of the original date of purchase in the
form of a dated copy of the original dealer’s invoice
or sales receipt. Final determination of warranty
coverage lies solely with Mackie Designs Inc. or its
Authorized Service Centers.
G. Mackie active monitors returned to Mackie and
deemed eligible for repair or replacement under the
terms of this warranty will be repaired or replaced
within thirty days of receipt by Mackie at our
rainforest factory complex. Products returned to
Mackie that do not meet the terms of this Warranty
will be repaired and returned C.O.D. with billing
for labor, materials, return freight, and insurance.
Products repaired under warranty at Mackie's
factory will be returned freight prepaid by Mackie
to any location within the boundaries of the USA.
H. Mackie assumes no responsibility for the quality
or timeliness of repairs performed by Mackie
Authorized Service Centers.
I. This warranty is extended to the original
purchaser and to anyone who may subsequently
purchase this product within the applicable
warranty period.
J. This is your sole warranty. Mackie does not
authorize any third party, including any dealer or
sales representative, to assume any liability on
behalf of Mackie Designs or to make any warranty
for Mackie Designs.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY MACKIE AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. THE WARRANTY GIVEN
ON THIS PAGE SHALL BE STRICTLY LIMITED IN
DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE FROM AN AUTHORIZED
MACKIE DEALER. UPON EXPIRATION OF THE
APPLICABLE WARRANTY PERIOD, MACKIE
SHALL HAVE NO FURTHER WARRANTY OBLIGA-
TION OF ANY KIND. MACKIE SHALL NOT BE
LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT
FROM ANY DEFECT IN THE MACKIE PRODUCT
OR ANY WARRANTY CLAIM. Some states do not
allow exclusion or limitation of incidental, special,
or consequential damages or a limitation on how
long warranties last, so some of the above limita-
tions and exclusions may not apply to you. This
warranty provides specific legal rights and you may
have other rights which vary from state to state.