GE 21115 User Manual

No dial tone:
•  Check or repeat installation steps:
 

Ensure the base power supply cord is connected to a working electrical 

outlet.

 

Ensure the telephone line cord is connected to the base and the modular 

telephone line jack.

•  Connect another phone to the same jack. If it doesn’t work, the problem 

might be your wiring or   local service.

•  The handset may be out of range of the base. Move closer to the base.
•  Ensure the battery is properly charged (for 6 hours).
•  Ensure the battery pack (in the handset) is properly installed.
•  Does the handset beep when you press the TALK button? Does the IN USE/

V-MAIL indicator on the base turn on? The battery may need to be charged.

•  Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring:
•  Make sure the handset ringer soft switch is set to on.
•  The handset may be out of range of the base. Move closer to the base.
•  You may have too many extension phones on your line. Try unplugging 

some extension phones.

•  Check for a dial tone.
You experience static, noise, or fading in and out:
•  The handset may be out of range of the base. Move closer to the base
•  Make sure base is not plugged into an electrical outlet with another 

household appliance. If  necessary, relocate the base.

•  Charge the battery (for 6 hours).
Unit beeps:
•  Clean the charging contacts on the cordless handset and charge cradle with 

a soft cloth or an eraser.

•  See solutions for “No dial tone.”
•  Replace the battery.
Memory Dialing doesn’t work:
•  Ensure the memory location keys are programmed correctly.
•  Ensure proper dialing sequence is followed.
Unit locks up and no communication between the base and cordless handset:
•  Unplug the AC power supply from the electrical outlet and the back of the 

base. Remove the handset battery. Wait for 30 seconds and plug the power 

supply back into the base and electrical outlet. Reconnect the battery and 

charge for 6 hours.