ZyXEL Communications prestige 304 User Manual
Prestige 304 Broadband Sharing Gateway with 4-Port Switch
13
Troubleshooting
PROBLEM
CORRECTIVE ACTION
None of the
LEDs turn on
when you turn
on the
Prestige.
LEDs turn on
when you turn
on the
Prestige.
Make sure that you have the correct 5 VDC power adapter connected
to the Prestige and plugged in to an appropriate power source.
to the Prestige and plugged in to an appropriate power source.
If the error persists, you may have a hardware problem. In this case,
you should contact your vendor.
you should contact your vendor.
Cannot
access the
Prestige from
the LAN.
access the
Prestige from
the LAN.
Check your Ethernet cable type and connections. Refer to the Rear
Panel and Connections section for details.
Panel and Connections section for details.
Make sure your NIC (Network Interface Card) is installed and
functioning properly.
functioning properly.
Cannot ping
any computer
on the LAN.
any computer
on the LAN.
If all of the 10/100M LAN LEDs are off, check the cables between the
Prestige and your computer or hub.
Prestige and your computer or hub.
Verify that the IP address and the subnet mask of the Prestige and the
computers are on the same subnet.
computers are on the same subnet.
The WAN IP is provided after the ISP verifies the MAC address, host
name or user ID.
name or user ID.
Find out the verification method used by your ISP and configure the
corresponding fields.
corresponding fields.
If the ISP checks the WAN MAC Address, click MAINTENANCE and
then DHCP Table to display the Prestige's WAN MAC address. Send
it to the ISP.
then DHCP Table to display the Prestige's WAN MAC address. Send
it to the ISP.
If the ISP does not allow you to use a new MAC, click ADVANCED,
WAN and then the MAC tab. Clone the MAC from the LAN as the
WAN. ZyXEL recommends that you configure this menu even if your
ISP presently does not require MAC address authentication.
WAN and then the MAC tab. Clone the MAC from the LAN as the
WAN. ZyXEL recommends that you configure this menu even if your
ISP presently does not require MAC address authentication.
If the ISP checks the host name, enter your computer’s name (refer to
the Wizard Setup section in the User’s Guide) in the System Name
field in the first screen of the WIZARD SETUP.
the Wizard Setup section in the User’s Guide) in the System Name
field in the first screen of the WIZARD SETUP.
Cannot get a
WAN IP
address from
the ISP.
WAN IP
address from
the ISP.
If the ISP checks the user ID, click ADVANCED, WAN and the ISP
tab. Check your service type, user name, and password.
tab. Check your service type, user name, and password.
Check the Prestige’s connection to the cable/xDSL device.
Check whether your cable/xDSL device requires a crossover or
straight-through Ethernet cable.
straight-through Ethernet cable.
Cannot
access the
Internet.
access the
Internet.
Click ADVANCED and then WAN and verify your settings.