Nortel Networks 150 User Manual

    Chapter 5  Setting up the Automated Attendant

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Greeting Tables store the recordings played by the Automated Attendant to incoming callers. 
CallPilot has four Greeting Tables.

You can record a total of 40 Company Greetings, but only four greetings can be assigned to a 
Greeting Table at any one time. You can assign the same four greetings to each table, or you can 
assign unique greetings for each table.

This table shows an example of how you can assign Greetings.

We recommend using greetings 1 through 16 as your daily business greetings, and greetings 17 
through 40 as special greetings.

Each Greeting Table is divided into four times of day.

This table shows the default times of day.

If you use primary and alternate languages, we recommend that you assign one Greeting Table to 
the alternate language. For example, if your company has two incoming lines and you want to have 
one line assigned to the alternate language, assign the line to the Greeting Table that has greetings 
recorded in the alternate language. You can record greetings 5, 6, 7 and 8 in the alternate language 
and assign the greetings to Greeting Table 2 for line 2.

Morning

Greeting 1

Greeting 5

Greeting 9

Greeting 13

Afternoon

Greeting 2

Greeting 6

Greeting 10

Greeting 14

Evening

Greeting 3

Greeting 7

Greeting 11

Greeting 15

Non-business

Greeting 4

Greeting 8

Greeting 12

Greeting 16

Morning

Greeting 17

Greeting 21

Greeting 25

Greeting 29

Afternoon

Greeting 18

Greeting 22

Greeting 26

Greeting 30

Evening

Greeting 19

Greeting 23

Greeting 27

Greeting 31

Non-business

Greeting 20

Greeting 24

Greeting 28

Greeting 32

Morning

12:00 am

Afternoon

12:00 pm

Evening

6:00 pm

Non-business

6:00 pm

If default hours are used, the Evening Greeting is not played.

The Non-business Greeting can be turned on and off using the Business Status 
feature.