Opticon CRD972X User Manual

This chapter contains information on solving 
problems you may encounter when using the 
barcode data collector and/or cradle. If problems 
occur, first carry out some general checks, before 
verifying the problem with the descriptions in this 
chapter.

General checks:
• Make sure the product is installed properly. 
• Check the power supply of all devices 
• Is the reading window of the product clean?
• Are the bar code labels damaged?
• Check if the error also occurs with other bar code 

labels.

Product does not operate:
• Check if the battery requires charging.

If you can not solve the problem:
If the equipment still does not work after these 
checks have been performed, please verify if one 
of the problems described in this chapter applies to 
the problem you have with the scanner.

? Power indicator of the cradle is not red.
• Check the connection of the power supply to the 

cradle.

• Check if the mains socket has power.

? No data transmitted, or corrupted data.
• Check if the interface cable is undamaged, and 

properly connected to the cradle and the host 
computer.

• Check the COM port and baud rate settings, and 

try again.