Oricom pro600 dect User Manual

29

Troubleshooting

Troubleshooting

Problem

Possible cause(s) 

Solution(s)

Bad audio quality 

(crackles,echo, etc.).

1.  Interference from nearby 

electrical appliance.

2.  Base unit is installed in a 

room with thick walls.

3.  The handset is too far from 

the base unit.

4.  If you have Broadband/

ADSL you need an in 

line filter (not supplied) 

connected where this 

product connects to the 

phone socket.

5. Faulty telephone line.

1.  Try a different connection point, one 

that is away from other electrical 

appliances.

2.  Install the base unit in a DIFFERENT 

room OR use EXTENSION leads.

3.  Move CLOSER to the base unit.

4.  Ensure a in-line ADSL filter is 

installed on all phone sockets 

between wall plate and your phone.

5.  Contact your network service provider 

to check your line.

Caller ID does not 

work.

1.  Service not activated with 

your Network service 

provider.

2.  Caller ID service is activated 

but does not work or is is 

intermittent.

1.  Check your SUBSCRIPTION with the 

SERVICE provider.

2.  Ask your service provider to re set 

your caller ID service.

Phone does not ring 

when a call comes in.

1.  The ringer is off.

2.  Too many phones are 

sharing the same phone line.

3. Base unit not plugged in.

1.  Turn ON the ringer.

2.  Disconnect some of the phones from 

the phone line.

3.  Check base unit CONNECTIONS.

Keypad does not 

work.

Keypad may be locked.

UNLOCK the keypad.

Busy tone + in use 

light on.

1.  Other handset may still be 

connected.

2.  Check power supply 

connection.

1.  Check ALL handsets and END all 

calls.

2.  Check CONNECTIONS to wall and 

base.

Handset registration 

fails continuously.

The base memory may be 

fully charged.

Delete un-used handsets and try again.

Problem

Possible cause(s) 

Solution(s)

Cannot make/answer 

a 2nd call.

2nd call service can be 

activated.

Check with your service provider. Check 

the recall selection is correct.

The battery icon 

HANDSET    1

06/09  13:35

 

is not scrolling when 

the handset is placed 

on the base.

1. Bad battery contact.

2. Dirty contact.

3. Battery is fully charged

1. Move the handset slightly.

2.  Clean the battery contact with a 

dry cloth.

3.  Its fine to leave on the base when 

fully charged.

A phonebook entry 

cannot be stored.

The phonebook is full.

Delete any unused entries to free 

memory.

Answering machine 

does not record 

messages.

1.  The answer machine may 

be turned off.

2. The memory may be full.

3.  Answer mode may be set to 

ANSWER ONLY.

1. Switch the answering machine on.

2. Delete some messages.

3. Change the mode to ANSWER & REC.

Cannot access 

messages remotely.

1.  Remote access may be 

switched off.

2. Wrong PIN is entered.

1. Switch Remote access on.

2. Enter the PIN once again.

Cannot record 

outgoing message.

1. The memory may be full.

1. Delete messages.

Answering machine 

stops recording 

part way through a 

message.

1. The memory may be full.

2.  The maximum message 

length is more than  2 

minutes.

1. Delete messages.

Pro_600_800.indd   29

2008-11-11   16:17:44