Crestron cnxenet plus User Manual

Crestron CNXENET+ 

CNX Enhanced Ethernet Expansion Card

The table below provides corrective action for possible trouble situations. If further 
assistance is required, please contact a Crestron customer service representative.  

CNXENET+ improperly 
installed.

Follow installation procedures in this 
guide. 

Improper Ethernet 
connection.

Verify proper connection at Ethernet 
port. 

Damaged connector 
pins. 

Follow installation procedures in this 
guide and inspect connector pins. 

Incorrect 
firmware/software.

Upgrade firmware/software versions 
as per those listed in the Leading 
Specifications section.

Crestron e-control 
message "CNX 
Gateway closed 
communications." 
dialog box opens.

PC with browser not 
setup for e-control 
communications.

Contact Crestron customer service.

Web file(s) too large.

Transfer large Web files one at a time.

Control system requires 
reset.

Cycle power to reset to control 
system.

Control system update 
(UPZ) file outdated. 

Update control system with latest 
version listed in the "Leading 
Specifications" section of this guide. 
Refer to "Updating the Control 
System" in the control system 
Operations Guide.

Web file(s) too large.

Transfer large Web files one at a time.
In Viewport, use the INITIALIZE 
command to erase the flash file 
system. Press the ESC key, then x, 
then ' (apostrophe), type INITIALIZE, 
then press the ENTER key. (Input the 
information without spaces.)

Communications via 
the DPA port is not 
functioning.

Unable to load Web 
pages via Ethernet 
or via local RS-232 
port.

Viewport receives 
“Can Not Delete 
Files” or “Transfer 
Error” message 
while transferring 
web pages.

 

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