Oricom eco5200 series User Manual

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APPENDIX
37
Problem
Possible cause(s) 
Solution(s)
No dial tone on 
the cordless 
handset.
1. The base unit is not properly connected.
2. Too far from the base unit.
3. Battery charge is low.
4. Incorrect battery polarity.
5. Re-register handset (see Page 23).
1. Check CONNECTION to power and telephone line.
2. Move handset CLOSER to base unit.
3. CHARGE battery.
4. RE-INSERT batteries and check + and  .
5. Handset not registered.
Antenna 
symbol is 
fl ashing.
1. The handset is not registered. If the 
handset is unregistered, it displays 
UNREGISTERED.
2. The handset is out of range.
1. REGISTER the handset.
2. Move CLOSER to the base unit.
No beep when 
the cordless 
handset is 
placed on the 
charger.
1. The handset is not placed properly on 
the charger.
2. Charging contacts are dirty.
3. The handset tone is turned off.
4. The handset’s power is turned off.
1. Lift handset off the charger and carefully 
REPOSITION correctly.
2. CLEAN charging contacts with a clean and dry cloth.
3. Turn ON the handset tone from the Sounds Menu.
4. CHECK batteries.
Handset charged 
for 24 hours but 
Battery icon 
remains empty. 
1. Handset battery is defective or faulty.
2. Handset is not placed properly on the 
charger.
3. Battery installed incorrectly.
1. REPLACE with new AAA rechargeable Ni-MH 
batteries.
2. CHECK to make sure the battery icon is scrolling.
3. RE-INSERT batteries and check + and  .
No symbol on 
the display.
1. Battery is empty.
2. The product is not properly connected.
1. CHARGE battery.
2. Make sure your product is properly PLUGGED-IN.
Bad audio 
quality 
(crackles,echo, 
etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick 
walls.
3. The handset is too far from the base unit.
4.  If you have Broadband/ADSL you need a in 
line fi lter (not supplied).
1. Try a different connection point, one that is away 
from other electrical appliances.
2. Install the base unit in a DIFFERENT room OR 
use EXTENSION leads.
3. Move CLOSER to the base unit.
4.  Ensure a in-line ADSL fi lter is installed on all 
phone sockets between wall plate and your phone.
Caller ID does 
not work.
Service not activated.
Check your SUBSCRIPTION with the SERVICE 
provider.
Troubleshooting
Troubleshooting
Appendix