ZyXEL Communications NWA3160 User Manual
Chapter 20 Troubleshooting
ZyXEL NWA-3160 Series User’s Guide
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I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.
ZyXEL Device), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Reboot the ZyXEL Device.
3 If the problem continues, contact your ISP.
3 If the problem continues, contact your ISP.
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The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check
. If the ZyXEL Device is sending or receiving a lot of information, try closing
some programs that use the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal is weak, try moving the ZyXEL Device closer to
the AP (if possible), and look around to see if there are any devices that might be
interfering with the wireless network (microwaves, other wireless networks, and so on).
interfering with the wireless network (microwaves, other wireless networks, and so on).
3 Reboot the ZyXEL Device.
4 If the problem continues, contact the network administrator or vendor, or try one of the
4 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is
enabled, you might consider raising or lowering the priority for some applications.
20.4 Wireless Router/AP Troubleshooting
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I cannot access the ZyXEL Device or ping any computer from the WLAN.
1 Make sure the wireless LAN is enabled on the ZyXEL Device
2 Make sure the wireless adapter on the wireless station is working properly.
3 Make sure the wireless adapter (installed on your computer) is IEEE 802.11 compatible
2 Make sure the wireless adapter on the wireless station is working properly.
3 Make sure the wireless adapter (installed on your computer) is IEEE 802.11 compatible
and supports the same wireless standard as the ZyXEL Device.
4 Make sure your computer (with a wireless adapter installed) is within the transmission
range of the ZyXEL Device.
5 Check that both the ZyXEL Device and your wireless station are using the same wireless
and wireless security settings.
6 Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the
ZyXEL Device.