ZyXEL Communications P630M User Manual
Prestige 630 ADSL USB Modem
Troubleshooting
5-1
Chapter 5
Troubleshooting
This chapter covers potential problems and the possible solutions.
Table 5-1 Troubleshooting Table
PROBLEM
CORRECTIVE ACTION
None of the LEDs are on when I
turn on the Prestige.
turn on the Prestige.
Make sure your USB cable is properly connected to your Prestige.
Make sure your computer is connected to, and receiving power from,
a power source.
a power source.
If the error persists, you may have a hardware problem. In this case,
contact technical support.
contact technical support.
I cannot access the Prestige via
my computer.
my computer.
Make sure the Prestige is connected to your computer’s USB port.
I cannot connect to the Internet.
Make sure the cable is connected properly from the ADSL port to the
wall jack. The ADSL LED on the front panel of the Prestige should
be on. Check your VPI, VCI, Encapsulation and Modulation settings
(get this information from your telephone company and ISP). Reboot
the Prestige. If you still have problems, verify this information with
your telephone company and/or ISP.
wall jack. The ADSL LED on the front panel of the Prestige should
be on. Check your VPI, VCI, Encapsulation and Modulation settings
(get this information from your telephone company and ISP). Reboot
the Prestige. If you still have problems, verify this information with
your telephone company and/or ISP.