ZyXEL Communications ZyAIR G-220 User Manual
ZyAIR G-220 User’s Guide
Troubleshooting
6-1
Chapter 6
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
6.1 Problems Starting the ZyXEL Utility Program
Table 6-1 Troubleshooting Starting ZyXEL Utility Program
Make sure the ZyAIR is properly inserted and the LED(s) is on. Refer to the
Quick Installation Guide for the LED descriptions.
Quick Installation Guide for the LED descriptions.
Use the Device Manager to check for possible hardware conflicts.
Click Start, Settings, Control Panel, System, Hardware and Device
Manager. Verify the status of the ZyAIR under Network Adapter. (Steps may
vary depending on the version of Windows).
Click Start, Settings, Control Panel, System, Hardware and Device
Manager. Verify the status of the ZyAIR under Network Adapter. (Steps may
vary depending on the version of Windows).
Cannot start the ZyXEL
Wireless LAN Utility
Wireless LAN Utility
Install the ZyAIR in another computer.
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.
Cannot change to
Access Point mode
Access Point mode
If you use the Windows XP configuration tool and the ZyXEL Utility to
configure the ZyAIR at the same time, the ZyAIR automatically operates in
wireless station mode. You need to disable the Windows XP configuration tool
to change between the modes using the ZyXEL Utility (refer to the Section 1.4
for more information).
configure the ZyAIR at the same time, the ZyAIR automatically operates in
wireless station mode. You need to disable the Windows XP configuration tool
to change between the modes using the ZyXEL Utility (refer to the Section 1.4
for more information).
6.2 Problem Connecting to an Access Point
Table 6-2 Troubleshooting Access Point Connection Problem
PROBLEM CORRECTIVE
ACTION
When using the Windows
XP configuration tool, cannot
scan for or connect to any
access points.
XP configuration tool, cannot
scan for or connect to any
access points.
The ZyAIR might still be operating in access point mode. This results
when you set the ZyAIR to operate in access point mode using the ZyXEL
Utility, close the ZyXEL Utility and then use the Windows XP configuration
tool.
Before you use the Windows XP configuration tool, make sure you set the
ZyAIR to operate in station mode before you close and exit the ZyXEL
Utility.
when you set the ZyAIR to operate in access point mode using the ZyXEL
Utility, close the ZyXEL Utility and then use the Windows XP configuration
tool.
Before you use the Windows XP configuration tool, make sure you set the
ZyAIR to operate in station mode before you close and exit the ZyXEL
Utility.