Konica Minolta kn303ev2 User Manual
Chapter 8 Troubleshooting
8-4 Konica Network Interface Card INSTRUCTION MANUAL
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How to Diagnose Problems
Use the following list to determine the cause of printing problems:
1.
Verify that the printing system is functioning properly.
• Is the printing system printing? Make sure the printing system is operating properly by generating
a test page. For instructions on generating a test page, refer to the Konica INSTRUCTION MANUAL
designed for your specific print controller model.
• Is the network interface card on-line (green LED should light about 2 minutes after power-on)?
Verify that the printer is on-line, otherwise else nothing will print.
• Does the LCD Touch Screen of the main body printer display an error message? Refer to the
Konica INSTRUCTION MANUAL designed for your specific main body printer.
• Did you get a Status Page of the network interface card? After starting, the network interface card
outputs a status page which contains information that can be useful for troubleshooting. Keep the
Status Page available until a problem is resolved.
2.
Check the LED status indicator of the network interface card to ensure that there is no error
condition. See “LED Status Indicator”, for more information.
3.
Check the Status Page to see what protocols are enabled and active. See the appropriate
chapter to confirm that you have installed and configured your network protocol correctly for
the network interface card. See An example in “Status Page”.
4.
Determine if other users can print. If they can’t and they are all on the same NOS, go to the
troubleshooting section for that NOS operation manual.
5.
When you have determined the nature of the problem, use the checklists in the next section.
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Troubleshooting Network Hardware Connections
• For 100BaseTX or 10BaseT, check that the network connector is plugged into the RJ connector on the
network interface card.
• Try another cable to make sure you do not use a defective cable.
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Troubleshooting MAP Problems
If the MAP cannot detect a target network interface card, check the following:
• Are the network settings on the network interface card correctly made?
• Did you correctly select the MAP settings?
• Are the protocols used by the computer on which the MAP is to run correctly set up?
• Are the Web Browsers used by the computer on which the MAP to run correctly set up?
• If nothing irregular is found, turn off the main power supply to the print controller and the main body
printer, then turn it back on, wait about several minutes and try running the MAP again.