Konica Minolta ip421ev211 User Manual
Appendix A Troubleshooting
Appendix A-4 Print Controller INSTRUCTION MANUAL
■ Troubles Concerning the Scanner
● Cannot connect to the scanner
If an error dialog appears when you are attempting to access the scanner,perform the following checks:
1.
Check whether the correct IP address of the scanner has been entered.
If the entered IP address is not correct, enter the correct one.
If the entered IP address is correct, go on to step 2.
2.
From the DOS prompt run a ping test through the destination host to the IP address
of the scanner.
If the ping test fails, check whether the copier’s main power is switched on, and also check the
network cable for proper connection.
If the ping test is successful, go on to step 3.
3.
Check whether the IP router is correctly set.
If it is not correctly set, set it correctly.
If there is no problem in IP router setup, go on to step 4.
4.
Trace the routing to the scanner to check whether there are any error conditions
within the network.
If any error conditions are found, eliminate them.
If no error is found and yet the connection to the scanner cannot be established, contact your service
representative.
■ Hard Disk-related Errors
● The hard disk does not work correctly
If the main power switch is turned off while the hard disk is running, the hard disk may not work
correctly and is busy writing data. To fix the hard disk, you need to format it as follows.
1.
Switch on power to the copier and display the Printer Menu Screen.
2.
Select [6. Format HD] on the Printer Menu Screen and press [OK].
3.
Select [1. Yes] on the format start screen displayed.
4.
You may get the message [Please turn off/on], then turn off the main power of the
copier wait at least 10 seconds and turn it back on.
If this procedure does not solve the problem, contact your service representative for details.