Crestron hbk-3000 smk-3000 User Manual

Crestron HBK-3000 & SMK-3000    Hatch Back & Swivel Mount Kits 

1.  No merchandise may be returned for credit, exchange, or service without prior 

authorization from CRESTRON. To obtain warranty service for CRESTRON products, 
contact the factory and request an RMA (Return Merchandise Authorization) number. 
Enclose a note specifying the nature of the problem, name and phone number of contact 
person, RMA number, and return address. 

2.  Products may be returned for credit, exchange, or service with a CRESTRON Return 

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight 
prepaid to CRESTRON, Cresskill, N.J., or its authorized subsidiaries, with RMA number 
clearly marked on the outside of all cartons. Shipments arriving freight collect or without 
an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and 
absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products 
returned with an RMA. 

3.  Return freight charges following repair of items under warranty shall be paid by 

CRESTRON, shipping by standard ground carrier. In the event repairs are found to be 
non-warranty, return freight costs shall be paid by the purchaser. 

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in 
materials and workmanship under normal use for a period of three (3) years from the date of purchase 
from CRESTRON, with the following exceptions: disk drives and any other moving or rotating 
mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year; 
touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps 
are not covered.  
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON 
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, 
if any. 
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any 
application other than that for which it was intended, or if it has been subjected to misuse, accidental 
damage, modification, or improper installation procedures. Furthermore, this warranty does not cover 
any product that has had the serial number altered, defaced, or removed.  
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall 
CRESTRON be liable for incidental or consequential damages of any kind (property or economic 
damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any 
claim made by a third party or made by the purchaser for a third party.  
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts 
or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only 
by the unexpired portion of the warranty. 
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or 
implied, nor authorizes any other party to offer any other party to offer any warranty, including any 
implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that 
may be imposed by law are limited to the terms of this limited warranty. This warranty statement 
supercedes all previous warranties. 

Trademark Information 
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered 
trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.

• 7