Chevrolet 2010 express User Manual
Section 8
Customer Assistance Information
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
8-1