Computer Tech Link Vision User Manual
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Your Serial Numbers
Please use the space below to write your system’s serial number.
System Serial Number: ________________________________
Warranty Number: ________________________________
These numbers are located on the back of your computer. Should you ever need to call CTL
Technical Services, you must have this number readily available so that diagnostic information
about your computer can be pulled up.
If You Have Problems
Your system left our facilities in perfect working order. All components have been burned in and
tested. Although unlikely, it is possible for connectors to come lose or for components to become
damaged in shipment. Please contact CTL if you believe your system has been damaged during
shipment.
Problem Resolution
Step 1:
Read this manual and complete the troubleshooting procedures starting on page
31.
31.
Step 2:
Visit www.ctlcorp.com/support to check for information and/or updated device
drivers.
drivers.
Step 3:
Fill out an Issue Resolution Request form at www.ctlcorp.com/tech. Once we
receive your Issue Resolution Request Form, a technician who will work with you
to resolve your problem will promptly contact you. If you do not have Internet
access, call 800.645.8670 to request Issue Resolution.
receive your Issue Resolution Request Form, a technician who will work with you
to resolve your problem will promptly contact you. If you do not have Internet
access, call 800.645.8670 to request Issue Resolution.
CTL Contact Information
24/7 Product Support Web Site www.ctlcorp.com/support
Issue Resolution Request Form www.ctlcorp.com/tech
Technical Services [M-F 8AM – 6PM PST] 800.645.8670
Operator [M-F 8AM – 6PM PST]
Issue Resolution Request Form www.ctlcorp.com/tech
Technical Services [M-F 8AM – 6PM PST] 800.645.8670
Operator [M-F 8AM – 6PM PST]
800.642.3087
Email Address for support issues
support@ctlcorp.com
Computer Technology Link Corp.
Corporate Offices
9315 SW Nimbus Ave.
Beaverton, OR 97008