Konica Minolta micropress release 6 User Manual

files and their locations, and other information required when contacting Technical Sup-
port. This button is available in all MicroPress applications.

MicroSpool interacts with other network devices. So, when evaluating a potential problem, 
first check network cables, routers, bridges, file servers, and printers. MicroSpool’s perfor-
mance can be impaired if other network components are malfunctioning. Answer the follow-
ing questions before concluding that the job (or problem) is specific to MicroSpool:

Will the job print successfully to a printer? If you can bypass MicroSpool and 
achieve output from a printer then rule out workstation or network problems.

Will the job print successfully from another workstation? If not, rule out worksta-
tion problems.

Does printing a job to PostScript and downloading it to MicroSpool make it pos-
sible to spool successfully? If so, rule out problems with the job.

Does MicroSpool support the LaserWriter driver being used? MicroSpool currently 
supports the following LaserWriter drivers:

You can identify most MicroSpool problems through common troubleshooting methods. Refer 
to table below for quick solutions to common problems.

LaserWriter 7.2
LaserWriter 8.1.1
LaserWriter 8.2
LaserWriter 8.2.2

LaserWriter 8.3
LaserWriter 8.3.2
LaserWriter 8.3.3
LaserWriter 8.3.4

1 Make sure MicroSpool is running.

2 If using a Macintosh, make sure the selected zone is correct.

3 Check the network connection, routers, cables, and hardware.

4 If you identify a network problem, refer to the NT Server Installation Guide 

for information.

1 If using a Macintosh, background printing should be off.

2 Is the appropriate queue selected? Make sure the destination queue is visi-

ble to display jobs.

3 Be sure the jobs were sent directly to a printer.

4 Does MicroSpool display the job in an Error state? Make sure that Error jobs 

are selected to display in the Job List Window.

5 Assure all job type check boxes are checked.

1 Double-click the job to identify the error.

2 Check the System Events to access error results.

3 If outputting to MicroPress RIP, check to see if Inputs have been started 

(RIP-Start Inputs) and refer to the MicroPress RIP Reference Manual.