Panasonic KX-FPG391 Operating Guide

     CM0503MK4126

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CM0604NK4126

KX-FPG391

Proof of Purchase

The Panasonic Fax Advantage Consumer Service Program.
Panasonic knows that if your fax machine is not up and running, 
neither is your business. That’s why we created the Panasonic 
Fax Advantage Program. Included at no extra cost with the 
purchase of a new and unused Panasonic Fax Machine (along 
with included handset), the Fax Advantage Program can provide 
a free replacement unit

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 if your original unit is in need of repair.

Here’s how it works:
1.  If you have a problem with your fax that you purchased new 

and unused while it is covered by the period of limited 
warranty

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, call our toll-free help-line at 1-800-HELP-FAX

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.

2. Talk to one of our technical experts to diagnose your problem 

over the phone.

3. If repairs are necessary and you are entitled to service under 

the terms and conditions of the limited warranty

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, we will send a 

refurbished replacement unit to you by Ground service delivery. 
The shipping method is upgradable for an extra charge.

A second option available under our limited warranty is to mail-in 
or carry-in your fax to one of our Regional Service centers, where 
the unit will be repaired and returned to you.
Instructions:
If you choose to receive a replacement unit under the Fax 
Advantage Program, Panasonic will provide a replacement unit 
which will be completely refurbished, quality-tested by Panasonic 
technicians and individually hand-inspected before it is shipped to 
you. You will keep the replacement unit and send the original unit to 
us in the replacement unit’s box. Contact the shipper who will pick 
up the unit at no charge to you, should it be determined that you 
are entitled to warranty service. A proof-of-purchase must be 
included with the returned product. Any unit that is replaced by 
Panasonic and not shipped with proper proof-of-purchase by you 
will be subject to a minimum $100.00 charge. The original unit must 
be properly packaged in the same manner as the replacement unit, 
utilizing the packing materials provided. Damage due to improper or 
inadequate packing will be charged to you as an out-of-warranty 
cost.

If our 1-800-HELP-FAX technicians determine that your unit 
may be an “out-of-box failure”

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, we will attempt to provide you 

with a factory-new replacement unit

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. You must ship a copy of 

your receipt with your original unit to verify that you purchased 
the unit within 10 days prior to your 1-800-HELP-FAX call.
Requirements:
You must give our technicians a valid credit card number 
(Discover, VISA, Master Card, or American Express/Optima). 
Product that is not returned to Panasonic by 10 business days 
after shipment of the replacement product will be charged to 
your credit card account at Panasonic’s Suggested Retail Price 
(see dealer for details). If your original unit is not eligible for 
warranty service, your card will be charged for the non-warranty 
repair of the unit at Panasonic’s current rate for parts and labor 
and for any shipping charges associated with this program. If 
you do not wish to pay out-of-warranty repair costs, you will be 
responsible for returning the replacement unit to Panasonic and 
for paying all shipping charges associated with this program
including the delivery of the replacement product to you, 
shipment of the problem unit to Panasonic, shipment of the 
replacement unit back to Panasonic and the return of your 
original unit back to you. Credit status will be verified prior to 
sending the replacement product.
1. See dealer for limited warranty details.
2. After the fax advantage program, contact our Continued Services 

Technical Support Line at 1-900-FAX-HELP (1-900-329-4357), for fee 
based technical support.

3. Replacement unit is refurbished.
4. Replacement program is only available in the 50 United  

States, is subject to termination at any time without 
advance notice, and does not cover optional accessories.

5. “Out-of-box failure” is an inoperable unit that was purchased 

no more than 10 days prior to your 1-800-HELP-FAX call, 
and would otherwise qualify for warranty service under the 
terms and conditions of the limited warranty.

6. Panasonic reserves the right to send a refurbished unit.

One Panasonic Way, Secaucus, New Jersey 07094

San Gabriel Industrial Park,  
Ave. 65 de Infantería, Km. 9.5, 
Carolina, Puerto Rico 00985

FPG391-PFQX2058YA_en.book  Page 124  Thursday, December 21, 2006  10:04 AM