Panasonic kx-td816ne Brochure
Call Centre Management
Rationalises Telephone Use to
Get More Done
Rationalises Telephone Use to
Get More Done
Intelligent call management can raise
business efficiency, increase customer
satisfaction, and improve your company's
image. The KX-TD816/1232 systems
feature a built-in Uniform Call Distribution
(UCD) capability, which places incoming
calls in a queue and distributes them to
agents on availability. When all agents are
busy, it plays a message, helping reduce
lost calls and avoid missed business
opportunities.
Panasonic also offers Call Centre
Management Software. This lets you
connect your telephone system to your PC
via a Computer Telephony Integration (CTI)
interface, giving you advanced call centre
functions. For example, calls can be
automatically delivered to the extension
that has been idle the longest to uniformly
distribute workloads among agents.
Supervisors can instantly access the status
of all agents and control the agent log-
in/out from the console, or change the call
treatment table at any time according to
call traffic. Your staff can manage calls
much more effectively, which means better
customer service.
business efficiency, increase customer
satisfaction, and improve your company's
image. The KX-TD816/1232 systems
feature a built-in Uniform Call Distribution
(UCD) capability, which places incoming
calls in a queue and distributes them to
agents on availability. When all agents are
busy, it plays a message, helping reduce
lost calls and avoid missed business
opportunities.
Panasonic also offers Call Centre
Management Software. This lets you
connect your telephone system to your PC
via a Computer Telephony Integration (CTI)
interface, giving you advanced call centre
functions. For example, calls can be
automatically delivered to the extension
that has been idle the longest to uniformly
distribute workloads among agents.
Supervisors can instantly access the status
of all agents and control the agent log-
in/out from the console, or change the call
treatment table at any time according to
call traffic. Your staff can manage calls
much more effectively, which means better
customer service.
DECT Compatibility Delivers
Total Mobility
Total Mobility
The Panasonic Digital Super Hybrid System
creates ideal conditions in jobs where
mobility counts.
In factories and warehouses, people are
never out of touch. In widespread locations
like car dealerships, you're always there,
ready to receive customer calls and
maximise customer satisfaction.
creates ideal conditions in jobs where
mobility counts.
In factories and warehouses, people are
never out of touch. In widespread locations
like car dealerships, you're always there,
ready to receive customer calls and
maximise customer satisfaction.
An Affordable System that
Adds Value to Your Business
Adds Value to Your Business
This may be the e-mail age, but the
human voice is still the best way to
communicate. Automatic call routing,
automated attendant, external message
notification and delivery, group distribution
and message transfer are just some of the
features that the KX-TD816/1232 can use
to streamline your office communications.
You can even customise your system to
meet the needs of different callers. When
used with the Panasonic Voice Mail
system, you can also get the following
great features, available from Panasonic
only:
human voice is still the best way to
communicate. Automatic call routing,
automated attendant, external message
notification and delivery, group distribution
and message transfer are just some of the
features that the KX-TD816/1232 can use
to streamline your office communications.
You can even customise your system to
meet the needs of different callers. When
used with the Panasonic Voice Mail
system, you can also get the following
great features, available from Panasonic
only:
Live Call Screening
Monitor incoming messages and decide
whether to answer the phone or let the caller
leave a message. It's like having a telephone
answering machine right at your desk.
whether to answer the phone or let the caller
leave a message. It's like having a telephone
answering machine right at your desk.
Two-Way Recording
This lets you record a conversation (both the
caller's words and your own) in your mailbox.
Simply press the Two-Way Record key.
caller's words and your own) in your mailbox.
Simply press the Two-Way Record key.
Two-Way Transfer
Record a conversation into another subscriber’s
mailbox. This is especially useful for companies
that want their receptionists to personally
record messages from callers.
mailbox. This is especially useful for companies
that want their receptionists to personally
record messages from callers.
PBX Offering the Best Solutions for
Making Your Business More Efficient
Making Your Business More Efficient
KX-TVP200 KX-TVP50
KX-TD7590 KX-TD7580
KX-TD142