Microsoft Customer Care Framework 2009, OLP-NL, 1 UsrCAL, GOV 63C-00368 User Manual
Product codes
63C-00368
Copyright © 2008 Microsoft Corporation
6
Sessions management with session transfer supporting automatic application launching. If a
step in a workflow process needs to be continued by another agent or at a later time, the
session context, including the state of the supporting applications and information can be
automatically transferred to the agent, restored later or transferred to another channel.
step in a workflow process needs to be continued by another agent or at a later time, the
session context, including the state of the supporting applications and information can be
automatically transferred to the agent, restored later or transferred to another channel.
Applications configuration. All configuration information is stored on a core server. In the
event that an agent’s workstation fails, the agent’s applications and operating state can be
restored when the agent logs back on from another workstation.
event that an agent’s workstation fails, the agent’s applications and operating state can be
restored when the agent logs back on from another workstation.
2.1.2 CCF Distributed Connectivity Services (DCS)
Distributed Connectivity Services (DCS) is an application infrastructure providing an end-to-end
development model and reference architecture that enables a business-driven development model.
development model and reference architecture that enables a business-driven development model.
DCS provides service management capabilities such as transparent service location, dynamic client,
context driven business process selection, scalable hosting of workflows and service configuration and a
standards based security token service. DCS uses Microsoft .NET 3.0™, Windows® Communication
Foundation (WCF) and Windows Workflow Foundation (WF) as its foundation. DCS includes reusable
Application Blocks in a Software Factory to simplify solution development and deployment of processes
and services.
context driven business process selection, scalable hosting of workflows and service configuration and a
standards based security token service. DCS uses Microsoft .NET 3.0™, Windows® Communication
Foundation (WCF) and Windows Workflow Foundation (WF) as its foundation. DCS includes reusable
Application Blocks in a Software Factory to simplify solution development and deployment of processes
and services.
DCS consists of the following Application Blocks:
Discovery Service Application Block – Allows client applications to discover at run time the
service endpoints based on service type. DCS utilizes a Microsoft SQL Server® based repository
store and a WCF based service discovery method (WS-Discovery).
service endpoints based on service type. DCS utilizes a Microsoft SQL Server® based repository
store and a WCF based service discovery method (WS-Discovery).
Central Policy Store Application Block – It provides centralized configuration of service policies.
Policies are consumed by the client application through metadata exchange.
Policies are consumed by the client application through metadata exchange.
DCS application server - The DCS application server is hosted inside Microsoft Internet
Information Server and is composed of two main components:
Information Server and is composed of two main components:
o Task Factory – Supports DCS Business Logic selection based on a context.
o Workflow Host Application Block – Executes Windows Workflow-based Business Logic.
o Workflow Host Application Block – Executes Windows Workflow-based Business Logic.
Security Token Service Application Block – Security Token Service implements the WS-Trust
based authority service that issues SAML based tokens. Allows the configuration of external
claim providers caching of SAML tokens for increased performance. Windows-based
authentication of clients leverages Microsoft Active Directory.
based authority service that issues SAML based tokens. Allows the configuration of external
claim providers caching of SAML tokens for increased performance. Windows-based
authentication of clients leverages Microsoft Active Directory.
DCS also provides the following patterns:
DCS Dynamic Messaging Patterns – DCS provides unique messaging patterns for distributed
services in an enterprise to communicate with each other. These patterns include messaging to
facilitate the client applications to discover the service location and communication policies at
runtime, transportation of context data, authentication, and authorization. DCS Messaging
services in an enterprise to communicate with each other. These patterns include messaging to
facilitate the client applications to discover the service location and communication policies at
runtime, transportation of context data, authentication, and authorization. DCS Messaging